Managed Support SLA-Driven

Managed IT Support & Professional Services

Flexible engagement models, from once-off turnkey deployments to ongoing managed IT partnerships. Your outsourced IT department at a fraction of the cost.

IT support technician providing managed services

Two Ways to Partner With Us

We offer two flexible engagement models designed to match your specific technical needs, budget, and risk profile.

Model 1

Project Deployment (Setup & Go)

For businesses moving into new premises, upgrading their environment, or embarking on a major infrastructure project. We handle the heavy lifting, configure your systems to peak performance, and hand over a fully operational workspace.

  • Full office fit-outs: workstations, server racks, networking, cabling, and AV
  • Microsoft 365 and Entra ID setup, cloud migration, and hybrid configuration
  • Infrastructure handover with comprehensive documentation and staff training
  • New site setups for businesses expanding to additional locations
Model 2

Managed Support Contracts (Ongoing)

Technology requires consistent oversight to remain secure and efficient. Our maintenance contracts give your business a dedicated outsourced IT department at a fraction of the cost of in-house staff.

  • Scheduled on-site visits and remote support access
  • Patch management and backup monitoring
  • User helpdesk and priority response
  • Proactive device and server monitoring

Choose Your Level of Cover

Our three managed support tiers are designed to match your environment, team size, and risk appetite. All contracts include a named account manager and regular environment reviews.

Tier 1

Basic Support

Scheduled monthly on-site visits, remote support access, patch management, backup monitoring, and user helpdesk. Ideal for small businesses with a stable IT environment needing regular oversight and fast access to expertise.

Tier 3

Premium Managed IT

Comprehensive managed services covering all aspects of your IT environment, network, cybersecurity, cloud platforms, telephony, and end-user support, with 24/7 critical incident response and strategic quarterly planning sessions.

Technical Support Services

Across all contract tiers, Niport Connect provides a comprehensive range of technical support services, managing everything from hardware procurement and repair through to cloud migration and decommissioning.

  • Training employees on new software and system workflows
  • Setting up and managing user accounts and access permissions
  • Troubleshooting hardware and software technical issues
  • Network monitoring and performance management
  • Cybersecurity: endpoint protection, firewall management, and threat response
  • Disaster recovery: planning, implementation, and regular testing
  • Software licensing: renewal management, implementation, and compliance audits
  • Microsoft 365 administration and user management

We bridge the gap between complex enterprise technology and your day-to-day business reality. A single, accountable partner for your entire ICT lifecycle.

SLA Response TimesPriority Helpdesk Cyber ProtectionDisaster Recovery SA-Based Engineers
IT support team providing managed services

Your IT Department: Without the Overhead

Get an outsourced IT department at a fraction of the cost. Contact Niport Connect to discuss which contract tier suits your business.